Rentiffy

Check-out and check-in: how to document a rental car's condition

A simple routine for photos and notes at pick-up and return that prevents damage disputes with customers.

Why a routine matters

Without proof of the car's condition at pick-up, any scratch found at return becomes an argument. A two-minute routine avoids it.

The photo checklist

  • Front, back and both sides, in daylight if possible.
  • Close-ups of existing scratches and dents.
  • Wheels and rims.
  • Dashboard showing mileage and fuel.
  • Interior seats and boot.

Do it with the customer

Walk around the car together and let the customer see what is recorded. Have them sign the condition report with the contract.

Repeat at return

Take the same photos at return and compare side by side. New damage is then easy to show and explain.

In Rentiffy

Check-out and check-in reports store photos, damage marks on a car diagram, fuel and mileage, attached to the booking.

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